Last Updated: February 4, 2026
1. Introduction
Welcome to ApnaHelp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school management system and related services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, username, and password
- Institution Information: Institution name, address, contact details, and administrative information
- Student Information: Student names, enrollment details, academic records, and attendance data
- Teacher Information: Teacher names, qualifications, class assignments, and performance data
- Payment Information: Billing details and payment history (processed through secure payment gateways)
2.2 Usage Information
We automatically collect certain information when you use our services:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Access times and dates
- System activity and error logs
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and manage accounts
- To communicate with you about your account and our services
- To send administrative information, updates, and security alerts
- To respond to your inquiries and provide customer support
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
- To analyze usage patterns and improve user experience
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
- Within Your Institution: Information is shared among authorized users within your educational institution
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection
- Multi-tenant database architecture for data isolation
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain academic and administrative records as required by educational regulations
When you request account deletion, we will delete or anonymize your information within 30 days, except where retention is required by law.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications
- Object: Object to processing of your information for certain purposes
To exercise these rights, please contact us at privacy@apnahelp.com.
8. Children's Privacy
Our services are designed for educational institutions and are not intended for direct use by children under 13 years of age. We collect student information only through authorized educational institutions and in compliance with applicable laws, including the Family Educational Rights and Privacy Act (FERPA) and similar regulations.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your sessions
- Analyze site traffic and usage patterns
- Improve our services
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our services after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@apnahelp.com
- Phone: +91 1234567890
- Address: 123 Education Street, City, State 123456, India