Terms of Service

Last Updated: February 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and ApnaHelp ("we," "us," or "our") governing your access to and use of our school management platform and related services (collectively, the "Services").

By registering for an account, accessing our website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility and Account Registration

2.1 Eligibility

To use our Services, you must:

• Be at least 18 years old or have parental/guardian consent
• Be authorized to represent an educational institution
• Have the legal capacity to enter into binding agreements
• Comply with all applicable laws and regulations

2.2 Account Registration

To access our Services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information as necessary
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

3. Description of Services

ApnaHelp provides a comprehensive school management system that includes:

• Student information management
• Teacher and staff management
• Academic record keeping and grading
• Attendance tracking
• Fee management
• Examination and assessment tools
• Communication and notification features
• Reporting and analytics
• Other educational management features

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.

4. User Responsibilities

You agree to:

• Use our Services only for lawful purposes and in accordance with these Terms
• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws, regulations, and educational standards
• Respect the privacy and rights of other users
• Not interfere with or disrupt the Services or servers
• Not attempt to gain unauthorized access to any part of the Services
• Not use automated systems to access the Services without permission
• Not transmit any viruses, malware, or harmful code
• Not use the Services to violate any third-party rights

5. Content and Data

5.1 User Content

You retain ownership of all content and data you submit to our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your content
• Use your content to provide and improve our Services
• Create backups and ensure data availability

5.2 Content Standards

You agree not to submit content that:

• Is illegal, harmful, or violates any laws
• Infringes on intellectual property rights
• Contains personal information of others without consent
• Is defamatory, harassing, or discriminatory
• Contains viruses or malicious code
• Is false, misleading, or fraudulent

5.3 Data Accuracy

You are solely responsible for the accuracy, completeness, and legality of all data you enter into our Services. We are not responsible for errors or omissions in user-provided data.

6. Payment Terms

6.1 Subscription Plans

Our Services are offered through various subscription plans with different features and pricing. You agree to pay all fees associated with your selected plan.

6.2 Billing

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

6.3 Taxes

You are responsible for all taxes, duties, and charges imposed by any governmental authority related to your use of our Services.

7. Intellectual Property

7.1 Our Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and designs, are owned by ApnaHelp or its licensors and are protected by copyright, trademark, and other intellectual property laws.

7.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal educational purposes, subject to these Terms.

7.3 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any copyright or proprietary notices
• Use our trademarks or logos without permission

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You agree to:

• Comply with applicable data protection laws
• Obtain necessary consents for data collection
• Implement appropriate security measures
• Report data breaches promptly

9. Service Availability and Modifications

We strive to provide reliable Services but do not guarantee:

• Uninterrupted or error-free operation
• Immediate resolution of technical issues
• Availability of specific features at all times

We reserve the right to:

• Modify, suspend, or discontinue Services with reasonable notice
• Perform maintenance that may temporarily affect availability
• Update features and functionality

10. Termination

10.1 Termination by You

You may terminate your account at any time by contacting us or using account deletion features. Upon termination:

• Your access to Services will be discontinued
• You remain responsible for fees incurred before termination
• We will delete or anonymize your data per our Privacy Policy

10.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• You fail to pay required fees
• You engage in fraudulent or illegal activity
• Required by law or court order

11. Limitation of Liability

To the maximum extent permitted by law:

• Our Services are provided "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the past 12 months
• We are not responsible for third-party actions or content

12. Indemnification

You agree to indemnify and hold harmless ApnaHelp, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your infringement of any rights
• Content you submit or transmit

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Any disputes arising from these Terms shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation if negotiation fails
3. Binding arbitration or court proceedings in India

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of Services after changes constitutes acceptance of the updated Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ApnaHelp regarding the Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

16. Contact Information

If you have questions about these Terms, please contact us:

• Email: legal@apnahelp.com
• Phone: +91 1234567890
• Address: 123 Education Street, City, State 123456, India